Support

HOW CAN WE HELP?

OUR SUPPORT

We provide support for the network connection and the hardware that powers your server, any software questions or configuration on your server is self managed. However you can talk to other people within our community for assistance with software and configuration issues.

Support Tickets

You can raise tickets via your account portal, this will allow you to select the server you wish to get assistance with and provide us with attachments too.

SUBMIT A TICKET

Email Support

You can e-mail us to raise a support ticket using the e-mail address on your account. Select the button below to open a new ticket via e-mail.

Community Chat

For some queries our team may be able to help in the community chat room, although this is not an official method of support and they may ask you to raise a ticket for some issues you will find staff in this room!

IRC Server: irc.freenode.net

Channel: #rootvps

JOIN WEB CHAT NOW